TY  - BOOK
AU  - Gronroos Christian
TI  - Services Management and Marketing: Customer Management in Services Competition
SN  - 9780470028629
U1  - 658.8 GRO 
PY  - 2007///
CY  - Chichester
PB  - Wiley
KW  - Management-Marketing
N1  - Include, index
ER  -