WOOTEN B. <br/><br/>
Bulding & Managing a World Class:It Help Desk 

 - NEW DELHI   McGraw hill  2001 
 - xvi,;583p  ill,;21cm  
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>9780070447226 
<br/><br/><label>Dewey Class. No.: </label>004