TY  - BOOK
AU  - O'Shaughnessy,John
TI  - Analysing and controlling business procedures
T2  - Cassell management studies
SN  - 0304933783
U1  - 658.54 O'SH 
PY  - 1969///
CY  - London
PB  - Cassell
KW  - Office management
ER  -