Kostojohn, Scott <br/><br/>
CRM Fundamentals 

 - New York:  Apress,  2011 
 - xiii, 232p.:  ill.; 23cm 
<br/><br/> Include Index 
<br/><br/><label>ISBN: </label>9781430235903 
<br/><br/><label>Dewey Class. No.: </label>658.812