TY  - BOOK
AU  - Kostojohn, Scott
AU  - Johnson, Mathew
AU  - Paulen, Brian
TI  - CRM Fundamentals
SN  - 9781430235903
U1  - 658.812 
PY  - 2011///
CY  - New York
PB  - Apress
N1  - Include Index
ER  -