Lucas, Robert W.  <br/><br/>
Customer Service:  Skills for Success 

 - 8th ed. 
 - New York:  McGraw Hill,   2023 
 - XXii, 474p.:  ill.; 27cm 
<br/><br/> Include Bibliographical References and Index 
<br/><br/><label>ISBN: </label>978-1-265-03753-6 
<br/><br/><label>Dewey Class. No.: </label>658.812