Goodman, Elizabeth <br/><br/>
Observing the User Experience:  A Practitioners Guide to User Research 

 - 2nd 
 - Waltham:  Elsevier,  2012 
 - xiii, 585p.: ill.; 24cm 
<br/><br/><label>ISBN: </label>978-0-12-384869-7 
<br/><br/><label>Dewey Class. No.: </label>004.21