TY  - BOOK
AU  - Goodman, Elizabeth
AU  - Kuniavsky, Mike
AU  - Andrea, Moed
TI  - Observing the User Experience: A Practitioners Guide to User Research
SN  - 978-0-12-384869-7
U1  - 004.21 
PY  - 2012///
CY  - Waltham
PB  - Elsevier
ER  -