Mayall Caro <br/><br/>
Customer Services-Marketing and the Competitive Enviroment 

 - London:  Pitman Publishing,  1993 
 - x , 276p.:    ill. ; 25cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0 273 03994 6 
<br/><br/><label>Dewey Class. No.: </label>658.812