TY  - BOOK
AU  - Mayall Caro
AU  -  Sally Palmer
TI  - Customer Services-Marketing and the Competitive Enviroment
SN  - 0 273 03994 6
U1  - 658.812  
PY  - 1993///
CY  - London
PB  - Pitman Publishing
N1  - Includes index
ER  -