| 000 | 00646nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220902105210.0 | ||
| 008 | 220817b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780470028629 | ||
| 040 | _cIFM Library | ||
| 082 | _a658.8 | ||
| 100 |
_aGronroos,Christian _96212 |
||
| 245 | _aService Management and Marketing : Customer Management in Service Competition | ||
| 250 | _a3rd ed. | ||
| 260 |
_aEngland _bJohn Wiley & Sons _c2007 |
||
| 300 |
_avii, 483 p. _b: ill. ; 23 cm |
||
| 500 | _aIncludes Bibliographical Reference and Index | ||
| 650 |
_aService industries -- MarketingCustomer Services _91790 |
||
| 942 |
_cBK _2ddc _n0 |
||
| 999 |
_c12052 _d12052 |
||