| 000 | 00432nam a22001577a 4500 | ||
|---|---|---|---|
| 020 | _a9780470028629 | ||
| 082 | _a658.8 GRO | ||
| 100 | _aGronroos Christian | ||
| 245 | _aServices Management and Marketing: Customer Management in Services Competition | ||
| 250 | _a3rd ed. | ||
| 260 |
_aChichester _bWiley _c2007 |
||
| 300 |
_ax,483p. _b:ill.;23.5cm. |
||
| 500 | _aInclude, index. | ||
| 650 | _aManagement-Marketing | ||
| 942 | _cBK | ||
| 999 |
_c12289 _d12289 |
||