| 000 | 00403nam a2200169Ia 4500 | ||
|---|---|---|---|
| 020 | _a0 7494 5705 1 | ||
| 082 | _a658.812 COO | ||
| 100 |
_aCook, Sarah _97329 |
||
| 245 | _aCustomer Care Excellence | ||
| 250 | _a6th ed. | ||
| 260 | _aLondon | ||
| 260 | _bKogan Page | ||
| 260 | _c2011 | ||
| 300 |
_aviii, 278p. _b:ill.;24cm. |
||
| 500 | _aincludes bibliographic references and index | ||
| 942 | _cBK | ||
| 999 |
_c21350 _d21350 |
||