000			00577nam a2200193Ia 4500
020			_a9780070700994
082			_a658.8 ZEI
100			_aZeithaml, Valarie A.[et all] _96561
245			_aServices Marketing: Integrating Customer Focus Across the Firm
250			_a5th ed.
260			_aNew Delhi:
260			_bTata McGraw Hill,
260			_c2011
300			_axxvii,763p. _b:ill.;24cm.
500			_aIncludes bibliographical references and index.
650			_aServices Marketing _96562
700			_aMary Jo Bitner, Dwayne Gremler, Ajay Pandit _91813
942			_cBK
999			_c21376 _d21376