| 000 | 00529nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220902100057.0 | ||
| 008 | 220902b |||||||| |||| 00| 0 eng d | ||
| 020 | _a0 273 03994 6 | ||
| 040 | _cIFM Library | ||
| 082 | _a658.812 | ||
| 100 |
_aMayall Caro _97340 |
||
| 245 | _aCustomer Services-Marketing and the Competitive Enviroment | ||
| 260 |
_aLondon: _bPitman Publishing, _c1993 |
||
| 300 |
_ax , 276p.: _b ill. ; 25cm |
||
| 500 | _aIncludes index | ||
| 700 |
_a Sally Palmer _97341 |
||
| 942 |
_cBK _2ddc _n0 |
||
| 999 |
_c2289 _d2289 |
||