| 000 | 00567nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220817134056.0 | ||
| 008 | 150509s9999 xx 000 0 und d | ||
| 020 | _a0 273 66195 7 | ||
| 040 | _cIFM Library | ||
| 082 | _a658.812 | ||
| 100 | _aSmith, Shaun | ||
| 245 | _aManaging the Customer Experience | ||
| 260 |
_aLondon: _bPrentice Hall, _c2002 |
||
| 300 | _axvi, 254p.: ill.; 24cm. | ||
| 500 | _aIncludes Bibliographical References and Index | ||
| 650 | _aCustomer relationRelationship marketingCustomer loyalty-Tittle | ||
| 942 |
_2ddc _cBK _n0 |
||
| 999 |
_c4756 _d4756 |
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