Customer Care Excellence
Cook, Sarah
Customer Care Excellence - 6th ed. - London Kogan Page 2011 - viii, 278p. :ill.;24cm.
includes bibliographic references and index
0 7494 5705 1
658.812 COO
Customer Care Excellence - 6th ed. - London Kogan Page 2011 - viii, 278p. :ill.;24cm.
includes bibliographic references and index
0 7494 5705 1
658.812 COO