Customer Care Excellence (Record no. 21350)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00403nam a2200169Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0 7494 5705 1 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 COO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cook, Sarah |
| 9 (RLIN) | 7329 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Care Excellence |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Kogan Page |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 278p. |
| Other physical details | :ill.;24cm. |
| 500 ## - GENERAL NOTE | |
| General note | includes bibliographic references and index |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| IFM Dodoma Campus Library | IFM Dodoma Campus Library | Dodoma Center | 05/15/2015 | 658.812 COO | 0000027834 | 05/15/2015 | 05/18/2022 | Books |