IFM Opac

Services Management and Marketing: Customer Management in Services Competition (Record no. 12289)

MARC details
000 -LEADER
fixed length control field 00432nam a22001577a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470028629
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8 GRO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gronroos Christian
245 ## - TITLE STATEMENT
Title Services Management and Marketing: Customer Management in Services Competition
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Chichester
Name of publisher, distributor, etc. Wiley
Date of publication, distribution, etc. 2007
300 ## - PHYSICAL DESCRIPTION
Extent x,483p.
Other physical details :ill.;23.5cm.
500 ## - GENERAL NOTE
General note Include, index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management-Marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books

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