Services Management and Marketing: Customer Management in Services Competition (Record no. 12289)
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000 -LEADER | |
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fixed length control field | 00432nam a22001577a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780470028629 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.8 GRO |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Gronroos Christian |
245 ## - TITLE STATEMENT | |
Title | Services Management and Marketing: Customer Management in Services Competition |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Chichester |
Name of publisher, distributor, etc. | Wiley |
Date of publication, distribution, etc. | 2007 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | x,483p. |
Other physical details | :ill.;23.5cm. |
500 ## - GENERAL NOTE | |
General note | Include, index. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Management-Marketing |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Books |
No items available.