IFM Opac

Managing the Customer Experience (Record no. 4756)

MARC details
000 -LEADER
fixed length control field 00567nam a2200193Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220817134056.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150509s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0 273 66195 7
040 ## - CATALOGING SOURCE
Transcribing agency IFM Library
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Smith, Shaun
245 ## - TITLE STATEMENT
Title Managing the Customer Experience
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London:
Name of publisher, distributor, etc. Prentice Hall,
Date of publication, distribution, etc. 2002
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 254p.: ill.; 24cm.
500 ## - GENERAL NOTE
General note Includes Bibliographical References and Index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relationRelationship marketingCustomer loyalty-Tittle
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification   Not For Loan IFM Main Campus Library IFM Main Campus Library General Collection 08/17/2022 Purchase 658.812 SMI 0000014015 05/15/2015 05/15/2015 Books
    Dewey Decimal Classification   Not For Loan IFM Main Campus Library IFM Main Campus Library General Collection 08/17/2022 Purchase 658.812 SMI 0000014013 11/11/2015 11/11/2015 Books